BotsZA (PTY) LTD

A Research and Development company, based in Johannesburg, South Africa, specialising in applications that are powered by Artificial Intelligence, Machine Learning, Automation and Internet of Things.

The company was formed by 2 enthusiasts, who are passionate about solving real-world problems through Technology and Innovation. They have more than 14 years of development experience collectively working on a wide range of technologies including Mobile Apps, Web Apps, and Digital Marketing.

People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services. Peter Rojas

 

Our Mission

  • To help businesses provide exceptional experience for their customers and improve their customer support.
  • To close the gap between Brands and Customers by providing a service that gives customers an effective and efficient experience in terms of resolving queries by engaging directly with the brand via messaging platforms.
  • To automate business processes.

Our Vision

  • To solve Africa’s problems using Artificial Intelligence, Automation, Machine Learning and Internet of Things.
  • To be the leading global AI products and services provider with a strong position in key industry verticals.
  • To develop our own (Natural Language Processing)NLP that understands vernacular in Africa

What is a Chatbot?

A chatbot is a service that simulates human conversation using artificial intelligence, that you interact with via a chat platform. The chatbot can be available in any chat platform that supports it (Twitter, Facebook Messenger, We Chat, Telegram, Text Messages, etc.). Typically, a chatbot will communicate with a real person in a natural manner.

Chatbots are becoming productive members of messaging platforms, and changing the way enterprises do business. Chatbots are here to revolutionize your business, no matter what industry, by allowing your business to be a text message away.

BotsZA

 

BotsZA

What are the benefits of using a ChatBot?

  • Chatbots are available 24 hours a day, helping customers to resolve queries more efficiently.
  • Chatbots deliver value to consumers, while at the same time optimizing cost and flexibility. 
  • Millions of people can talk to your brand without there being a human on the other end.
  • Improves consumers experience.
  • With the use of Artificial Intelligence, chatbots use machine learning, which allows them to become smarter and respond to users more effectively.

What we do

We develop tailor made AI solutions across many industries.

Hotel Reservation

Handles general enquiries regarding bookings, processes hotel reservations, executes guest check-in, check-out, payments and service procedures, A Chatbot is so smart that it even knows the type of rooms available as well as their location, layout and etc.

Flight booking

Handles general enquiries about airline bookings, help customers make travel plans, schedule airline reservations, executes check-in, check-out, payments and service procedures, gives suggestions about accommodations and car rentals for travellers.

E-Commerce

Responds to customer support enquiries regarding general enquiries, orders, returns, refunds, stock search, payments, billing enquiries and technical issues, and also suggesting related products to original enquiries, as well as alternatives to sold out items and escalate priority issues.

Banks

Responds to customer support enquiries regarding general enquiries, statements, balances, transfers , services, billing enquiries and technical issues, and also suggesting related services to original enquiries and escalate priority issues.

Finance & Insurance

Provides customers with the best insurance deals in real-time and prepares premium quotes in seconds. Helps customers resolve queries on their existing policies. Notifies customers when there is a better deal that may be best suited for them and will help them find insurance agents that suits their needs.

Customer Care Service

Interacts directly with customers via chat platforms, identify the issues as quickly as possible and offer appropriate solutions that satisfies the customer. Provide customers with product and service information.

Have an idea?

We’re here to help you manage your work

Get in touch
BotsZA

 

Chatbots Supported Platforms

We create chatbots that run across multiple messaging apps.

Facebook Messenger

Integrates with FB Messenger

WhatsApp

Integrates with WhatsApp

Slack

Integrates with Slack

Twitter

Integrates with Twitter

Skype

Integrates with Skype

Email

Integrates with emails

GroupMe

Integrates with GroupMe

Kik

Integrates with Kik

Telegram

Integrates with Telegram

Twilio

Integrates with Twilio

WeChat

Integrates with WeChat

Meet our Team

Harmony Mothibe

“Technology does not necessarily change the world, we just change how we do things” - Harmony Mothibe

Harmony Mothibe

Founding Member & Operations

Kresen Pillay

"The syntax may change, but the logic remains the same."
– Kresen Pillay

Kresen Pillay

Founding Member & ML Engineer

Frances Meltzer

"Interrogate the data it will confess anything"
– Frances Meltzer

Frances Meltzer

Research & Advanced Modeling

Happy Songelwa

"A great brand knows how to start a conversation with the customer"
– Happy Songelwa

Happy Sonwabo

UX & Brand Manager

Some of our recent work

Just a snippet of our recent chatbots to give you a flavor for what we do.

BotsZA

Hazie

BotsZA

Flight bookings

BotsZA

KeiraBot

BotsZA

Hotel Reservations

Featured On

Contact

Feel free to get in touch with us if you have an idea or simply something awesome

Drop us a line

Our address

138 West Street,
Sandton, Johannesburg,
South Africa

  • Email:info@botsza.com