A chatbot is a service that simulates human conversation using artificial intelligence, that you interact with via a chat platform. The chatbot can be available in any chat platform that supports it (Twitter, Facebook Messenger, We Chat, Telegram, Text Messages, etc.). Typically, a chatbot will communicate with a real person in a natural manner.
Chatbots are becoming productive members of messaging platforms, and changing the way enterprises do business. Chatbots are here to revolutionize your business, no matter what industry, by allowing your business to be a text message away.