As a country, we were a little left behind on technological advances but 2020 has opened our eyes to see that indeed technology has played a good role in society. It has been beneficial in ways such as better communication means, improved banking and the disabled community will be assisted through advanced technology.
Digital operations platforms will take up space in the year 2021. Businesses are increasingly using conversational AI chatbots, automation, and other types of artificial intelligence (AI) to handle customer service and improve customer experience. Whether we love or hate them, conversational AI chatbots, automation, and AI are here to impact business processes as they save companies time and money as well as free employees to focus on other tasks.
Digital transformation has now moved forward and even developing online employee training. The COVID-19 pandemic has modified digital transformation objectives from previous years. A number of organizations in South Africa have adopted remote work policies to mitigate the spread of the virus.
TechRepublic conducted a survey to better understand the ways in which COIVID-19 has affected digital transformation strategies across industries in the short-term and long-term. It’s definitely safe to say that the pandemic has accelerated digital transformation across industries. To assist with remote work and COVID-19 public health recommendations, companies must now leverage a vast suite of technologies to interact with their employees and customers. South Africa is surely catching up.